FAQ

We ship worldwide, if you can checkout at our shop, we ship to your country. Last year we shipped over 5000 orders to the USA, over 25000 orders within the EU and over 3000 orders to the rest of the world.

Delivery times depend on your location. We do ship your order within a maximum of 3 working days. Shipping estimates per region are as follows:

USA transit time: 3-8 working days

EU: 1-7 working days

UK: 2-7 working days

Rest of the world: 3- 12 working days

Standard or free shipping can always be subject to delays. We offer the option to purchase an express shipping upgrade. Your order will then be shipped with express shipping by UPS to guarantee a swift delivery.

For most of our shipping locations we do offer free shipping. Which will be standard shipping and where we can’t guarantee a definite delivery date. Express shipping upgrade is possible for every order and for everyone who needs their order fast.

For customers outside of the EU, it may be possible you will be charged customs when the item arrives in your country. For the USA this is only the case for orders over 800 USD. All items purchased below 800 USD are free of custom duties. You can always contact us to inquire about possible custom duties on your order via our contact page. Always check your local tax regulations.

We offer the option to purchase an express shipping upgrade. Your order will then be shipped with express shipping by UPS to guarantee a swift delivery.

All orders can be cancelled as long as their not yet shipped. Once the order is shipped cancellation isn’t possible anymore. However, you can always return the order for a full refund within the terms and conditions stated below.

We accept returns for items in their original packaging.
Returns must be initiated within 14 days of receiving your order (for EU countries) or within 5 days after delivery (for non-EU countries).

Please note that return shipping costs are the responsibility of the customer.
If an item is lost or damaged during return transit, we unfortunately cannot issue a refund. For this reason, we strongly recommend using insured and tracked shipping when returning your item.

For customers outside the EU, any customs duties charged upon re-entry into Belgium will be deducted from your refund.

We recommend returning items in their original packaging to ensure safe transport.
Please send your return to the following address:

STB ART – Returns
Veeweidestraat 40 A
3960 Bree
Belgium

When returning your parcel, you are responsible for insuring the shipment, as we cannot accept or refund damaged products.

We don’t offer direct exchanges, but you can easily return your item and order a new one of your choice.

All damages must be reported within 2 days of receiving your item.
To process a damage claim, please provide the following information:

Multiple Photos of the damage to the item
Multiple Photos of the packaging material
Multiple Photos of the shipping label
Multiple Photos of the outer box
Multiple Photos of the inner box

Once we have received all required details, we will either send a replacement or issue a refund.

Please send all information via email to:
📩 info@stb-art.com

We use Shopify Payments for secure and reliable transactions.
Most international payment methods are accepted, and local payment options are also available for your convenience.

At checkout, you will see all available payment methods based on your location.

Our website is fully secure and safe for online purchases.
Shopify Payments provides a protected and encrypted payment environment, ensuring that your personal and payment information is always handled with the highest level of security.

You can view all your orders at any time by logging into your customer account.

After placing an order, you will also receive an email confirmation with all order details.

Most of our pieces are handcrafted from bronze, metal, and iron.
Items designed for outdoor use can remain outside all year round. However, noble materials naturally evolve with the seasons, enhancing the unique charm and character of each object over time.

Depending on the material, specific care and maintenance advice may apply.

These materials may require limited maintenance once or twice a year, depending on the type of metal and exposure to the elements

Bronze statues may naturally develop a light oxidation over time, which contributes to their authentic patina and character.

To keep your sculpture looking its best:

- Clean gently with water if there are marks such as bird droppings.
- Apply bronze wax once or twice a year to create a protective layer and maintain the bronze’s natural glow.
- You may also use a light silicone spray occasionally to enhance protection and preserve the finish.

With this simple care, your bronze sculpture will remain beautiful for many years, both indoors and outdoors.

Cast iron pieces that are patinated or painted can be treated once a year with a silicone spray or a transparent protective coating to help prevent rusting and maintain their finish.

Cast iron items with a natural rust patina should not be treated. Their beautiful rust surface evolves naturally with the seasons — becoming darker in winter and lighter in summer, adding to the piece’s authentic character and timeless charm.

STB-ART is proudly based in Belgium. Our main warehouse is located here, with optimized logistics that allow us to ship quickly and efficiently worldwide.

At the moment, we don’t operate a physical store or showroom. All our collections are available online, so you can explore everything from the comfort of your home.

We’re here to help! Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM (CET).

You can reach us by:

📧 Email: info@stb-art.com
📞 Phone or WhatsApp: +32 492 03 06 28

Of course! We love sharing our latest pieces, behind-the-scenes moments, and art inspiration.
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Instagram: https://www.instagram.com/stbartauctions